"Is it Me, or is the Cloud Down?"

Did you know there are public websites where you can check the status of the Autodesk cloud service you are trying to use?

Bookmark these!

• https://health.autodesk.com/ is a site that reports the status of many of the most highly used Autodesk 360 products. You can sign up for status change alerts for your favorite services. 

• http://statusdashboard.cloud.autodesk.com/status/status-autodesk-cloud-prod.html If you use Green Building Studio, accounts.autodesk.com or cloud rendering, this address will be the place you go to check server status. 

If you are wondering why Infraworks 360 or ReCap 360 are not in the list here's why: Infraworks and Recap use a mix of the services listed on those pages to do it's thing. Signing in and getting your entitlements is done by the Identity and Accounts server, Oxygen (that's true of all of the web services that require sign in). If you run a profile optimization in Infraworks or create a 3D photo model in Recap, the computations are performed by a different server. Your online models are stored on another server (check Nitrogen if you are having trouble accessing online models).

Knock on wood, unplanned service outages are pretty rare. If everything looks good in the above web pages, the next step is to look at your connectivity to the outside world.